Many business leaders are still operating under the mistaken impression that the key ingredient to managing employees involves learning how to delegate responsibility. So long as you tell the right people to complete the right tasks, your business should pretty much run itself, right?
Simply being the best is no longer the key to improving your bottom line. Not only is it a somewhat nebulous concept that isn't easily quantifiable, it's become more the status quo than anything else. Everyone selling something claims to be the best. Have you ever seen someone claim to be "second-best" in their marketing?
One of the most important things to do BEFORE you start assembling a team to work on a particular project for your business is to gain a better understanding of your options. In particular, you'll want to take a long, hard look at each employee and see what they bring to the table in a way that nobody else quite matches.
Digital marketing, it's pretty simple, right? Draft up 500+ words of amazingly educational and entertaining content, upload it onto your blog, maybe sprinkle on a little SEO magic and you're good...right? Well, let's just put it this way: if you have teenagers, they're rolling their eyes at you. If you have dogs, they're staring at you with that head-cocked-to-the-side look they give you when you're missing the obvious.
Gone are the days where to really make an impact in your career, you had to prove yourself to be the best little worker bee out there. While having a strong work ethic and the determination to accomplish any task that you're given are always important regardless of the business you're talking about, they have been superseded in recent years by something much more important: innovation.
When you first started your company, you likely had some vision of what the customer experience would look like. Depending on your market, it could have looked something like the highly polished Front Desk staff of New York's Plaza Hotel, or maybe the sarcastically surly wait staff of San Diego's Dick's Last Resort. Whatever the market, you definitely wanted to create a distinctive customer experience.